Gorgias: The omnichannel solution for an exceptional customer experience in e-commerce
Gorgias is the leading help desk solution designed exclusively for e-commerce. Thanks to its seamless integration with Shopify, Gorgias gives your support team a 360-degree view of every customer: order history, tracking information, and even loyalty points are displayed right next to the ticket.
Instead of just answering questions, Gorgias transforms your customer service into a profitable marketing channel. With features like automated responses to standard questions and centralized management of social media comments, Gorgias ensures lightning-fast response times and a first-class customer experience.
The Benefits at a Glance
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Full Shopify integration
Edit, refund, or cancel orders directly within the Gorgias interface without switching tabs.![Checkbox Icon]()
Omnichannel support
Manage emails, live chat, WhatsApp, phone calls, and comments on Instagram and Facebook from a single dashboard.![Checkbox Icon]()
AI-powered automation
Use smart auto-responses for common inquiries like “Where is my order?” to significantly reduce your team’s workload.![Checkbox Icon]()
Proactive live chat
Engage customers based on their behavior in the store to prevent cart abandonment and boost conversion rates.![Checkbox Icon]()
Measurable performance
Detailed statistics on response times and revenue generated by support.
💡 Our expert tip: Integrate Gorgias with Klaviyo and Yotpo. This way, your support team can immediately see when a dissatisfied customer has left a negative review or how many loyalty points a customer has. This enables you to provide an extremely personalized experience that leaves a lasting impression on customers.
This brand relies on Gorgias
Within the Shopify ecosystem, Gorgias is the gold standard for excellent service. Many of our most successful customers rely on this tool to scale their support processes, including:
ooia
ooia uses Gorgias to consolidate all customer inquiries from various channels (such as email, live chat, or social media) in one central location, thereby making customer service more efficient and easier to manage.
Let's talk!
ADVICE FROM SHOPIFY EXPERTS!
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Co-Founder & CEO
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Consultant
Frequently Asked Questions About Gorgias
What e-commerce integrations does Gorgias offer?
Gorgias integrates natively with Shopify, BigCommerce, and Magento, allowing you to process orders directly within the help desk (e.g., refunds or cancellations). Additionally, the platform connects omnichannel channels such as WhatsApp, Instagram, and Facebook, as well as tools like Klaviyo, Smile.io, and Loop Returns, for a centralized view of customer data and more efficient support.
How does Gorgias Chat improve customer service for online stores?
Gorgias Chat brings Shopify data directly into the chat, allowing agents to view orders, shopping carts, and customer details in real time and handle requests like refunds in seconds. The AI also handles recurring questions about order status, enabling teams to respond faster, reduce their workload, and focus on valuable customer conversations.
Can I manage Shopify orders directly through Gorgias?
Yes, Gorgias integrates directly with Shopify, allowing you to manage orders right within the help desk. This includes viewing order details, initiating refunds, or canceling purchases—without having to switch between different tools.
